DigiCert KnowledgeBase - Technical Support-hero

Knowledge Base

PKI Platform 7 Shutdown

Solution ID : AL100621205320
Last Modified : 10/21/2023


What is Happening

PKI 7 will be permanently shut down on July 31st, 2021.


Timeline for critical events

DigiCert PKI Platform 7 has stopped issuing new certificates. Your account has been set with an expired Service End Date, although certificate management operations (for example, revoke/suspend/recover) are still available.

  • On June 21, we will begin exporting non-expired and non-escrowed—active and revoked—certificates from your DigiCert PKI Platform 7 account.
    • We will import these certificates to your new DigiCert PKI Platform 8 account.
    • Your locally escrowed certificates will NOT be automatically moved.
      For continued access to locally escrowed certificates please see: Migrate escrowed certificates from PKI Platform 7.x to 8.x  or contact PKI Support before July 10 and we will help you. Note that importing your certificates to DigiCert PKI Platform 8 will not count against your seat licenses.
    • If you need to revoke or suspend a certificate between June 21 and July 12, you must do so from your DigiCert PKI Platform 7 account.

  • After July 12, you will be able to perform all certificate activities in your DigiCert PKI Platform 8 account. 
    • At this time, your validation services (CRL and OCSP) will begin routing through our new system. 
    • DNS names and IP addresses will not change upon moving to DigiCert PKI Platform 8. 
    • If you don’t have access to PKI 8 or are having problems installing your admin cert please see: How to Pick up your Admin Cert.

  • On July 31, we will begin to shut down DigiCert PKI Platform 7. After this time, the DigiCert PKI Platform 7 portal, services, and APIs will stop functioning.

If you have additional questions, please contact your account manager or PKI Support.