Knowledge Base

Home Page

When you log in to the portal, you will be taken to the Home page. This page contains a dashboard which allows you to view your cases and access a variety of resources.

The Home page provides an overview of the cases which you have submitted.

• Pending Your Response: Cases that our Support team have responded to and require your attention.
• In Progress: Cases which our Support team are currently attending to.
• Resolved Cases: These are cases which have been closed after a solution has been implemented.

Clicking on any of the category buttons will display a list of cases under the selected category.

To view all of your cases, click on My Activities at the top of the page.

User Guides

The User Guides section contains links to various resources, such as certificate management documentation.

• DC1 Managers: This documentation covers DigiCert ONE platforms, such as Trust Lifecycle Manager and IoT Trust Manager.
• CertCentral: Documentation for the CertCentral certificate platform.
• API Documentation: This includes API guides which cover CertCentral, TrustEdge and IoT Trust Manager.
• DigiCert Status Page: Real-time reporting on the status of DigiCert service statuses.
• Change-Log: Updates for DigiCert certificate management platforms.
• DC1 Release Notes: In-depth updates to DigiCert ONE platforms, such as Trust Lifecycle Manager and IoT Trust Manager.
• Knowledgebase: Technical tutorials, troubleshooting and validation guides.

Additional Information & Resources

The Additional Information & Resources section contains links to various documents, reports, events as well as white papers published by DigiCert. You can also access the DigiCert blog as well as upcoming events.

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