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Knowledge Base

Validation Guidelines

DigiCert-Provided Hardware Token Shipping

If you have ordered a Code Signing or Document Signing certificate and selected “DigiCert-provided hardware token” as the provisioning method, DigiCert will ship a hardware token to the shipping address specified during enrollment.

Verified Mark Certificate Logo: How to properly format your logo carriage return (CR LF to LF)

The SVG specification requires that line endings in the SVG file be Line Feed or LF characters.

How do I change the contact information on a DigiCert PKI Platform account?

Send an email requesting to update the contact to: pki-authentication@digicert.com

VMC | New validation steps

Learn how to prepare for DigiCert Verified Mark Certificate (VMC) validation, including prerequisites, identity verification, trademark verification, and certificate issuance.

How to trademark your logo for VMC

To qualify for a VMC, your organization has to trademark their logo with one of these eight intellectual property offices, if that hasn’t been done already.

Embargoed Countries & Regions

Due to U.S.-imposed sanctions, DigiCert is legally prohibited or restricted from offering its products and services to specific countries or regions.

Domain Approval Methods | SSL/TLS

Before DigiCert can issue your certificate, you must prove that you have control over the domains and any Subject Alternative Names (SANs) on your order.

What is a Common Name?

The Common Name (CN), also known as the Fully Qualified Domain Name (FQDN), is the characteristic value within a Distinguished Name (DN).

HSM Letter Procedure | Authentication

When you choose to install your Document Signing or Code Signing certificate on your personal HSM device, an HSM Letter is required.

SSL/TLS Order Validation FAQ

You can sign-in to your CertCentral account at any time to get the most up to date information on your orders and certificates.